Your story belongs to you.

Who owns what you record and upload

You do. Your recordings, your transcripts, the chapters written from them, and every photograph, document and video you upload remain yours. We do not claim ownership of them and we never will.

What we take is narrow and functional: permission to store your content, process it in order to run the service you asked for - transcribe your speech, suggest follow-up questions, assemble your chapters, build your book - and show it to the people you choose to share it with. That is the whole of it. We do not license your stories to anyone, sell them, publish them, or use them in our own marketing without asking you first and separately.

Whether your stories are used to train AI models

They are not. We do not train models on your recordings, transcripts, chapters or photographs. And we will not engage any company to process them unless that company is contractually barred from training on them - they are processors acting on our instruction, not parties collecting a dataset.

We have written that into section 13 of our terms of service as a binding undertaking, including the part that matters most: if a provider we use changes its terms so that it may train on your content, we stop sending it your content and change provider if that is what it takes.

We would rather promise it that way round. Any company can tell you what its suppliers currently permit; that is a fact about today which can change without anybody telling you. A term of the agreement is a thing you can hold us to.

Here is precisely what leaves our systems, and to whom, so that this is checkable rather than a promise:

One honest wrinkle about Rosie’s voice. Rosie’s follow-up questions are built from your answer, which is the whole point of her - so a question like “you mentioned your father rarely talked about the war; do you remember the first time he did?” contains a few of your own words. When she reads that aloud, those words go to the voice service along with the rest of the question. Your answer itself is never sent there. We mention it because “only Rosie’s words” would have been a tidier sentence than a true one.

Some of your speech never leaves your device at all: on a desktop or Android browser that can transcribe locally, the words are turned into text by the browser and only the text is saved. Deepgram is used where a device cannot do that well - iPhones especially.

How your memoir is stored

Your memoir lives in a database and file store operated by Supabase on infrastructure in the United States. Everything moves over encrypted connections (HTTPS), and it is encrypted at rest by the storage provider.

Access is enforced at the database itself, not merely in the app: every row of your memoir carries your account, and the database refuses to return another account’s rows even if something in the application asked it to. Uploaded files are served through short-lived signed links rather than public URLs, so a photograph’s address cannot be passed around or found by a search engine.

A small number of our staff can reach account data when it is genuinely needed - to fix a fault, recover something you have lost, or answer a support request. We do not read memoirs for any other reason.

Who can see your memoir

Nobody, until you decide otherwise. A new memoir is visible to your account alone. Nothing is public, nothing is discoverable, and there is no directory of storytellers.

When you do share, you have two separate tools and both are under your control:

• A private read-and-listen link. Family open it and can read your memoir and hear the recordings, without an account. The link contains an unguessable token; anyone who has it can open it, so treat it as you would a house key. You can revoke it, and the moment you do, it stops working.
• An invitation to contribute. Family and friends can add their own photographs and memories. Nothing they send appears in your memoir until you have read it and approved it.

These links are excluded from search engines, and the pages behind them tell crawlers not to index them - but the real protection is the token, not the robots file.

Taking your memoir with you

You can get your material out, at any time, without asking us:

• Your book, as a PDF. Build and download it as often as you like - chapters, photographs and all. It is an ordinary file that will still open in fifty years.
• Your uploads. Every photograph, document and video you added can be downloaded from your library in the form you uploaded it.
• Your recordings. Write to us at [email protected] and we will send you the original audio files. We are working on making this a button; until it is one, it is a promise we keep by hand.

What deletion means

It means deletion. Ask us to delete your memoir and the stories, transcripts, recordings, photographs and documents are permanently removed from our systems - not hidden, not flagged, not moved to an archive we keep quietly.

The same applies if you stop being a member. We do not retain data for cancelled or expired accounts. Before that happens you get three emails - a week before your trial ends, the day before, and a week after - so nothing is ever deleted without warning, and there is always time to download what you want to keep.

Backups are the one honest exception: deleted content can persist in encrypted operational backups for a short period before those rotate out. It is not accessible through the product and it is not used for anything.

Children

MyLifeMemoir is for adults. We do not knowingly create accounts for children under 13. Grandchildren often appear in a memoir, of course - that is rather the point - and a family member of any age can be recorded telling a story with the account holder’s involvement.

Questions, or a request

Write to [email protected] and a person will answer. If you want your data exported or deleted, say so plainly and we will do it - you do not have to explain why, and we will not try to talk you out of it.

MyLifeMemoir is a product of Senior Care Resources. Our offices are in McKeesport, PA and Bonita Springs, FL, and you can reach us by telephone if you would rather speak to somebody.